Thursday, October 15, 2009

Runner Tracking Error at Chicago

Below is the apology and explanation for the "malfunction" of the runner tracking last week at the Chicago Marathon.

Dear Runner Tracking Registrant,
Active.com is aware of and has looked into the malfunction within the electronic runner tracking system that caused many updates to populate later than anticipated during Sunday’s Bank of America Chicago Marathon. For this inconvenience, we sincerely apologize.
In reviewing the situation we found the issue was the result of technical difficulties with the Active.com system that caused significant delays in reception of messages by registered users. Active.com has identified the cause of the problem and has taken measures to ensure it does not happen again.
It is important to note that the issue was in no way affiliated with Verizon Wireless, the sponsor of the Marathon Runner Tracking program, or the technology they provided to the event.
Active.com has been part of the running community for more than a decade and nothing is more important to us than the events and runners. Our mission is to enable people to find events that improve their quality of life and then facilitate their participation. When we fall short of that goal, we not only let the event and runners down, we let ourselves down.
Again, please accept our sincere apology. We greatly value the running community that trusts Active to provide reliable technology and services. We are committed to making sure your next experience utilizing this service is as seamless as possible.
Sincerely,
Dave Alberga
CEO - The Active Network

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